Solstice · People Harmonics · Last updated 8 July 2026
This policy explains how refunds and cancellations work for paid plans and purchases of Solstice, provided by People Harmonics (“we”, “us”). It applies alongside our Terms & Safety and Privacy Policy.
Payments made through our website are handled by our payment provider and reseller / merchant of record, Paddle (Paddle.com Market Limited). Paddle manages the checkout, taxes, invoicing, and refunds on our behalf. Your card statement and receipt will reference Paddle. You can request billing help using the link on your Paddle email receipt, or by contacting us directly (see section 7).
If you are not happy with Solstice, you may request a full refund within 14 days of your first payment for a new subscription, or within 14 days of a one-time purchase. We’ll refund it to your original payment method — no complicated hoops.
Because Solstice is digital content you can access immediately, by starting your plan you agree that we may begin providing it right away. Where the law gives you a statutory right of withdrawal, this 14-day guarantee is offered in addition to, and does not limit, any rights you have as a consumer.
Paid subscriptions renew automatically at the end of each billing period (for example, monthly or yearly) at the price shown to you at purchase, until you cancel. You can cancel at any time:
When you cancel, your subscription stays active until the end of the period you’ve already paid for, and then simply does not renew. We do not provide pro-rated refunds for the unused part of a period once it’s under way, unless a refund is required by law or falls within the 14-day guarantee above.
If we offer a free trial, we’ll tell you its length and when billing begins before you start it. To avoid being charged, cancel before the trial ends. If you’re charged immediately after a trial you meant to cancel, contact us within 14 days and we’ll sort it out.
If you were charged but couldn’t access what you paid for, were billed twice, or were charged in error, we will refund the affected payment. Please reach out and, where relevant, include your order or receipt number so we can find it quickly.
If you subscribe or purchase inside the Solstice mobile app via the Apple App Store or Google Play, that transaction is handled by Apple or Google under their terms, and refunds for it must be requested through the relevant store — not through Paddle or us. This policy covers purchases made through our website.
For any refund, cancellation, or billing question, email hello@peopleharmonics.com with your order or receipt number if you have it. We aim to reply within 2 business days. If you’d prefer to raise a chargeback with your bank, we’d appreciate the chance to help first — it’s usually faster for everyone.
We may update this policy as Solstice develops. We’ll revise the “Last updated” date above, and the terms in force at the time of your purchase are the ones that apply to it.